No. This website features a curated range of products, allowing us to show off the best-selling, innovative and most interesting promotional items available today.

Behind the scenes, we have extended catalogues of around 100,000 plain stock products which can be branded with your logo. It would just take us a lifetime to show them all with pricing on this website, and there is a lot of overlap of designs and styles anyway.

If you can’t see what you’re looking for, or if you have a bespoke branded product in mind, then simply contact us through our live chat or send an email to our expert team at sales@merchbetter.co.uk and we’ll be happy to help.

Extensive research has consistently highlighted the value of investing in branded promotional products. Offering customers affordable, useful items branded with your logo or message is a highly effective way to ensure your brand stays top of mind - achieving repeated impact that many other marketing strategies simply can't match. These products are not only excellent for building customer loyalty and attracting new clients but also serve as thoughtful giveaways and thank-you gifts for employees, showing appreciation to your most dedicated team members.

Well... yes and no. We make every effort to provide high quality images of products on this site, however we completely understand that sometimes you need to see and feel a product in order to decide if it’s right for you.

Because of the number of sample requests we receive each day, we have a tiered system to keep things as fair as possible and avoid passing these costs on to all customers.

Low-Cost/Budget Items:
We can usually send small, lower-cost items (like pens and keyrings, for example) free of charge.

Mid Range Items:
For higher cost items (usually around £8-£14, like umbrellas and powerbanks, for example) we have to charge for the product and delivery, but can usually credit this sample cost against a bulk order placed for that item.

Premium Items:
For more expensive promotional items and corporate gifts (like technology items, for example) we have to charge for the product and delivery, but cannot credit this sample cost against a bulk order.

No. A considerable amount of the cost of a print run is in the setup of the machinery, so all samples sent out will either be plain or will use an existing demonstration print.

It depends on the item. It is usually possible, and the cost will depend on the branding method.

For example, for an item with a 3-colour print, the machine setup and printing costs are around £40 per colour, so a pre-production sample with a 3-colour print could cost around £150 once the item cost and delivery costs have been taken into account.

For high volumes we do recommend getting a pre-production sample for peace of mind, however for certain volumes we do this as standard.

For the majority of orders, the digital artwork proof that we provide should give a very accurate idea of what your final product will look like, but if you have any particular concerns please do contact us and our team will be able to advise on the specific item(s) that you’re interested in. We want to make sure you are 100% happy!

Yes, and it varies depending on the product for a variety of reasons, but mostly because there is a cost involved in setting your order up to be printed with your logo, and the minimum quantity covers the minimum print run cost.

Most items are available from 50-100 units. Some are available from as few as 10, others (particularly lower cost items) may have a minimum of 500.

The minimum quantity for each product is the first quantity shown on the right-hand side of the product page.

We offer free artwork visuals for all products, up to a reasonable level of complexity (approx. 10-15 minutes of design time). There are two main ways to request a visual:

1. 1. Send a visual request via the form on the product page
   2. Send an email or WeTransfer/Dropbox link to your files to sales@merchbetter.co.uk

If you'd prefer to design directly onto the print template: We are in the process of adding artwork templates to all products, but if no template is showing, please email us or contact us via our live chat, and we can send it straight over to you.

We ideally need your artwork in vector format, which is usually PDF, EPS or SVG format, with all text converted to outlines where possible. We can also work with a high-quality JPEG if that’s all you have available, but it does depend on the artwork. For full-colour artwork or photos, we need the highest quality PDF, JPEG or PNG available. If you don’t have access to the above, please send us the best quality files you have, and our artwork team will do their best to help.

Each item is different, and the approximate lead time is shown on each product page. The lead time usually starts from the day after the artwork proof is approved. As a general rule, most promotional items take around 7-10 working days from proof approval to be delivered. Many items are available in shorter lead times, as well as specific express options which can be with you in as few as 3 working days, but some bespoke promotional items can take around 4 weeks or more. If you have an urgent deadline or need your items for a specific date/event, just let us know and our team will do everything we can to find you a solution.

When you are happy with your quote and your artwork visuals, your account manager will ask you for the delivery address (and invoice address if different) so they can send over an order confirmation and an invoice.

Payment can be made via credit/debit card through our secure online checkout.

We do not see your payment details at any time, and in addition to SSL security across our website, our payment processor offers certain protections to you as a buyer, so you can purchase items safely in the knowledge that we are being held to certain standards of conduct.

We can also accept payment via BACS/Bank Transfer, and these details are also shown on the invoice.

Please note that funds must clear into our account before we can schedule your items in for production. Often BACS transfers can take around 3 working days to process, so please bear this in mind if you have an urgent deadline.